According to Tuesday’s announcement, JoyAi is a large-scale language model that automates everything from just-in-time scheduling and technician matching to 24/7 resident communications.
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Property Management Software Company happy company The company announced Tuesday that it has released an artificial intelligence solution that automates a variety of critical tasks common when maintaining multifamily rental properties.
JoyAi – a large-scale language model trained in-house – “automates and optimizes everything from just-in-time scheduling and technician matching to 24/7 resident communications, smart inventory management and remote technician expertise,” according to the announcement. .
HappyCo’s centralized maintenance model will help manage daily tasks and maintenance needs, specifically allocating work orders based on site-specific tasks and deploying technicians based on specialty and location within the property portfolio. It also handles the classification and reporting of work orders, a key component in optimizing profitability and bookkeeping, and provides follow-up alerts and status updates.
“We held hundreds of conversations with owners, managers and technicians to identify their biggest challenges with centralization – maintenance being the number one challenge,” HappyCo said. CEO Jindou Lee said in a statement. “Labor shortages, inventory management deficiencies, and high manual scheduling lead to repair delays while causing unnecessary costs and lengthy lost time. At HappyCo, we are proud to give our maintenance operations and teams the attention and innovation they deserve.”
The solution also keeps residents instantly informed of progress, providing a way to modify requests and interact with the system. The model updates the technician’s skills and project history to ensure the best person is always assigned to the job. Additionally, it tracks parts and inventory against budget and spend to ensure finances stay balanced, emergency shipping situations can be mitigated, and small orders don’t impact the hotel’s bottom line.
Citing data from J. Turner ResearchHappyCo found that maintenance staffing is one of the top labor issues for rental owners. For this reason, it’s not uncommon for landlords and investors to “hoard” good handymen – they are too difficult to replace.
Artificial intelligence is also developing rapidly in the rental market. Colleen, another tech company in the category, launched its own artificial intelligence platform earlier this week for collecting overdue rent.Canadian company LetHub is now using artificial intelligence to reduce friction in industry Rental experience EliseAI launches solutions that assist professionals in automating the entire rental lifecycle.
In 2023, Inman interviewed Chrissie Rivers of affordable housing developer Dominium, who said maintenance task execution would be an ideal application for artificial intelligence.
“Property management companies are tasked with managing a large number of properties, from commercial buildings to residential units,” Rivers said. “However, through artificial intelligence, property management companies can streamline the maintenance request process and ensure that all requests are handled promptly and efficiently.”
Credit reports, employment verification and rental history can all be collected and analyzed automatically, she said.
“For example, artificial intelligence can use machine learning algorithms to evaluate an applicant’s credit score, employment history, criminal record and social media presence,” Rivers said. “This can help property management companies make more informed decisions about who they allow to rent out their apartments.”
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